Privacy Policy

1. Information We Collect

We collect information you provide directly, information generated when you use the site, and information from cookies and similar technologies.

• Account information: name, email address, password (stored as a secure hash), role (collector/user, artist), and verification status.
• Profile information: artist bio, profile image, location details, and other profile fields you choose to provide.
• Content: artworks, images, descriptions, and messages you submit through the platform.
• Transaction data: order details and fulfillment-related information (as applicable).
• Usage data: pages viewed, device/browser information, approximate location (based on IP), and interaction events.
• Newsletter: email address and subscription preferences if you subscribe.

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2. How We Use Your Information

• Provide, operate, and improve our services.
• Create and manage accounts, verify email addresses, and provide support.
• Process transactions and communicate about purchases and orders.
• Send service messages (e.g., verification, password reset, important updates).
• Send newsletters and marketing messages if you opt in (you can unsubscribe at any time).
• Prevent fraud, enforce our policies, and maintain platform security.

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3. Cookies & Similar Technologies

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the site is used. You can control cookies through your browser settings. Disabling cookies may affect certain features.

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4. How We Share Information

We do not sell your personal information. We may share information in the following cases:

• Service providers: email delivery, hosting, analytics, and payment/transaction-related services (as applicable).
• Legal obligations: when required by law, regulation, or legal process.
• Security & enforcement: to protect users, the public, and our services.
• Business changes: in connection with a merger, acquisition, or asset sale.

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5. Data Retention

We retain information for as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of data and how it is used.

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6. Security

We use reasonable administrative, technical, and organizational measures to protect your information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

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7. Your Choices & Rights

• You can update your account information in your dashboard settings.
• You can unsubscribe from newsletters using the unsubscribe link in any newsletter email.
• You may request access, correction, or deletion of your personal information, subject to applicable laws.

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8. Children’s Privacy

Our services are not intended for children under the age of 13. If you believe a child has provided personal information, please contact us so we can take appropriate action.

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9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

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10. Contact Us

If you have questions about this Privacy Policy, contact us at contact@tribesartafrica.net.